It is a nice gesture to offer commuters using the Light Rail Transit (LRT) Kelana Jaya line between Putra Heights and Gombak free rides for three days beginning tomorrow.
Prasarana Malaysia Bhd said commuters who change lines to the LRT Sri Petaling/Ampang Line, Monorail or Bus Rapid Transit-Sunway Line (BRT) at the integrated stations would have to pay the difference in fares for the three lines.
“Similarly commuters coming from the BRT, Sri Petaling/Ampang and Monorail Line and continuing into the Kelana Jaya Line, the segment travel on the LRT Kelana Jaya Line will be complimentary,” it said in a statement.
In addition, Prasarana is also providing a 50 per cent fare discount on LRT and Monorail lines and BRT users before 7am from Sept 16.
This is a token of apology to the commuters after LRT services on the Kelana Jaya line stalled on Friday morning after a power trip occurred between the Setiawangsa and KLCC stations. The incident forced hundreds of stranded passengers to evacuate the trains and walk along the tracks to the nearby Keramat and Damai LRT stations.
There have many expressions of anger and disappointment, including a tweet from Transport Minister Datuk Seri Liow Tiong Lai, which read: “@MyRapidKL should explain LRT breakdown this morning. Concerned about recent disruptions. Two breakdowns in a week is very worrying.”
Prasana also pointed out the passengers didn’t walk on the tracks, but on purpose-built walkways that are used for maintenance and passenger evacuation. “All standard operating procedures were followed during Friday’s evacuation of passengers near the Sri Rampai and Damai stations,” Prasarana president and group CEO Datuk Azmi Aziz.
It also took pain to explain why it took a while before it could evacuate the trains, leaving passengers stranded in them. “The wait in the train might be uncomfortable while awaiting rescue or evacuation but we would never place our commuters in a dangerous position if the situation is not right,” Prasarana group communications and strategic marketing head Lim Jin was quoted as saying.
Prasana has to restore public confidence and assured commuters of the reliability of its services. Since it started operation, the LRT has proven to be an effective public transportation system, especially for those heading to the city centre for work.
The trains are usually packed during peak hours. This travel option has actually reduced the number of cars on the road during rush hours.
“When you have this kind of hiccup, you must quickly explain, upgrade and take steps to regain public confidence to continue using public transport,” Liow said.
The service breakdown – twice in a week – has put a dent in the commuters’ confidence. Prasana will have to ensure that it doesn’t happen frequently.
There is also a need to ensure schedules are adhered to. Prasana has to prove that it is competent enough to provide a reliable service that runs like clockwork.