It has been an explosive year for Samsung. After fighting one fire over its Galaxy Note 7, the South Korean company announced yesterday that it was recalling 2.8 million top-load washing machines, following reports of “impact injuries” that included a broken jaw.
According to an NBC news report, the problem stems from unbalanced drums, which can separate from the washer and generate enough internal force to cause other parts of the washer to detach — and, in some cases, be launched out of the machine.
Samsung is the subject of an August lawsuit from owners who said their machines “explode during normal use”.
Customers with any of the 34 affected models should contact Samsung for a repair kit, rebate, or full refund based on the purchase date. In the meantime, Samsung advises customers to use a lower spin speed.
According to CNN, Samsung Electronics and US federal regulators announced the recall yesterday after reports that the lids of the machines can pop off violently while the laundry is spinning, posing an injury risk.
Samsung was hit with a class action lawsuit over the machines in August, the report said. A customer in Texas said her washer “exploded with such ferocity that it penetrated the interior wall of her garage,” according to court documents.
Samsung is offering customers free in-home repair, with a one-year warranty extension, or a rebate to buy a new washer, from Samsung or another company, with free installation and removal of the old one.
The New York Times reported that Samsung conducted a similar recall in Australia in 2013 for 144,000 washing machines that were prone to causing fires.
A Facebook group with more than 4,000 owners of the recalled machines started a crowdfunding project to hire forensic experts to analyse the fix. The forensic reports concluded that the plastic bag was an ineffective solution, according to the report.
In September, customers were told to “immediately stop using and power down” the Galaxy Note 7. The FAA told travellers to turn off their phones when flying, and the New York City transit system said to turn them off on trains and buses.
Singapore Airlines (SIA) joined other airlines in banning the inflight use of Samsung’s Galaxy Note 7 phones.
“The powering up and charging of Samsung Galaxy Note 7 mobile phones is prohibited on all our flights,” SIA said in a statement.
Qantas, Virgin Australia and Etihad have also announced similar bans. US and Japanese aviation authorities have urged passengers not to turn on or charge the large-screen phones on aircraft.
Source : The Heat Malaysia Online